Return Policy – Pixie Thread
Return Policy
At Pixie Thread, we strive to ensure that every customer is satisfied with their purchase. If you’re not completely happy with your order, we’re here to help.
Return Eligibility
- Returns can be requested within 7 days of receiving your order.
- Items must be unused, unwashed, unworn, and in their original condition with all tags and original packaging intact.
- Products that are damaged due to customer use, improper handling, or washing are not eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted products (unless received damaged or incorrect)
- Gift cards (if applicable)
- Customized or personalized products
- Innerwear, accessories, or hygiene-sensitive products (if applicable)
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your Order ID
- Photos of the product
- A brief description of the issue
We will review your request and arrange a replacement or refund if approved.
Return Process
To initiate a return:
- Contact our customer support team via email or phone.
- Share your Order ID and reason for the return.
- If your request is approved, we will provide return instructions.
- Once the returned product passes our quality inspection, your refund or replacement will be processed.
Refunds
- Approved refunds will be processed within 5–7 business days after the returned item is received and inspected.
- Refunds will be credited to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or any other agreed payment method after collecting the required bank details.
Exchange Policy
Exchanges are subject to product availability. If your preferred size or product is unavailable, a refund or store credit may be offered.
Shipping Charges
- Shipping charges are non-refundable, except in cases where an incorrect or damaged product has been delivered by Pixie Thread.
- Return shipping charges may be applicable unless the return is due to our error.
Cancellation Policy
Orders can be cancelled only before they are shipped. Once dispatched, orders cannot be cancelled and must follow the return process.
Contact Us
If you have any questions regarding our Return Policy, please contact us:
Pixie Thread
Phone: +91 86550 27508
Email: aashlesharaut09@gmail.com